These terms apply to all of members joining monthly Direct Debit membership packages with no minimum commitment period.
1. Membership
Your membership will start from the date specified on your membership agreement form (FFA Paysmart form) in joining at venue.
Your membership will continue automatically unless you terminate your membership by contacting us via email only, Cancellations will not be accepted via Facebook, phone or any medium other than email.
2. Session timetables
Our timetable is available online
We may on occasion need to make amendments to the session timetable. If possible we will notify you of our intention to do this. On occasions it might be necessary to modify or remove sessions, you will be informed of any changes and we aim to give you as much notice as possible.
Adult and teen students that pay the Beginner Membership are welcome attend Beginner classes set out on the Adult time table, Adult and teen students that pay the unlimited membership are welcome to all Beginner, advanced and NOGI classes on the weekly time table.
3. About your membership fees
a. Monthly membership fees
Monthly membership fees are paid in advance by Direct Debit.
b. Missing membership fee payments
If you don’t pay your membership fee on time we will contact you to inform you. We will continue to attempt to collect your subscription by Direct Debit unless you contact our membership team and arrange alternative payment.
In addition we may charge you up to $50 if we refer your arrears to a debt collection agency.
Until your fees are successfully collected and your account brought back up to date your membership will be suspended and you will be unable to attend classes.
c. Fee changes
We review our membership fees from time to time. We will give you at least one calendar month’s written notice of any such changes. If we increase your membership fees we will give you one months notice, If you wish to cancel you membership upon fee increase 5 working days notice is required.
6. Suspending, cancelling or transferring your membership
a. Suspending your membership
You can suspend your membership at any time.
We require five working days notice prior to suspention of your fees.
Adult and teen students have a maximum of two fee suspensions per year and for a maximum time period of one month per suspention.
Medical conditions: If you have a medical condition which prevents you from training temporarily, we allow an extended suspension period. Medical suspension periods can be a maximum of twelve months. We will require proof of your medical condition (such as a doctor’s certificate). We will suspend your membership upon receipt of doctor’s certificate or other proof. Any membership time paid but not used after this point will be credited back to you in training time upon your return.
When suspending your membership you will need to supply a re-start date; your membership fee payments will automatically re-commence on that date. You are responsible for ensuring that we have receive written notice of your intention to suspend your membership and a re-start date via email only.
b. How to cancel your membership
There is a 30 day cancellation policy: You have to give 30 days written notice prior to cancelling to; dcjjcontact@gmail.com , alternately you can hand in a written letter to the instructor at DCJJ Geelong.
Your membership will end on the last day of that month.
Notices received after 5.30pm will be deemed to have been received on the next working day. You are responsible for ensuring that we have received your written notice.
Membership cancelations can only be made via conditions above and not via Facebook, phone or any medium.
7. Our right to cancel your membership
We may cancel your membership immediately if you:
• Break these terms and conditions
• Put the health, safety or wellbeing of other members or our employees at risk
• Allow other people to use your membership to attend classes
• Engage in disruptive or violent behaviour
8. Product return policy
We accept returns of unworn, unwashed, and undamaged items. For us to refund an item, there must be a valid fault with the item, For example the item is damaged with a Manufacturing fault.
To be eligible for a return, your item must be unused and in the same condition you received it.
To complete your return, we require a receipt or proof of purchase.
We do not accept refunds if you change your mind.
Sale items are not eligible for refunds. If an item is discounted, it can not be refunded. Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
(If Applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
9. Our responsibility to you
You agreed you are 18 or over.
We are not legally responsible for any possessions you lose or that are damaged or stolen at the venue by anyone unless we have been negligent. If you have an accident or injure yourself in one of our sessions you must report this to the coach straight away.
10. Your personal information
We take our responsibility for looking after your personal information very seriously. You can find out how you can see the information we hold about you or how to ask us to change this information in our privacy policy which can be read here
You are responsible for informing us about any changes to your personal information.
11. Changes to these terms and conditions
We may change these terms and conditions. We will give you at least 30 days notice to inform you of any significant changes that may affect your membership and also publish the updated terms and conditions on our website.